Nicor National’s Call Center has been recognized for excellence in customer satisfaction for a fourth consecutive year under the J.D. Power and Associates Certified Call Center Program. The Certified Call Center Program distinction acknowledges a strong commitment by Nicor National’s call center operations to provide “An Outstanding Customer Service Experience.” Nicor National is a provider of home warranty, energy efficiency, and energy management plans, which are offered to homeowners and customers of its utility and business partners.
“In achieving certification for a fourth consecutive year, Nicor National has demonstrated its commitment to delivering high-quality service to its call center customers,” according to J.D. Power and Associates. “Call center customers are particularly pleased with the concern and knowledge displayed by customer service representatives.”
Nicor National annually handles more than 1 million telephone, email, and fax inquiries. To become certified, the call center successfully passed a detailed audit of its recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities. As part of its evaluation, J.D. Power and Associates conducted a random survey of Nicor National customers who recently contacted its Naperville, IL call center.