Newfound Launches Free 48-Port Version of Call Recorder Solution

Newfound Communications, Inc., a provider of call recording, interactive voice response (IVR), and dialing solutions announced the immediate availability of a free, 48-port version of IP Call Recorder 2.0.  The free version of IP Call Recorder is configurable and can support an unlimited number of users via 48 concurrent ports.  For advanced call recording operations requiring additional ports and expanded functionality, Newfound offers a full-featured commercial version of IP Call Recorder 2.0, which is now priced at a 50 percent discount compared to previous versions.

The IP Call Recorder is a scalable solution that reliably records any phone conversation, at any time, for any duration in a carrier, enterprise, or call center environment.  Whether calls are automated or agent-driven, IP Call Recorder is the premier VoIP recording solution to verify transactions, improve performance, optimize business processes and accurately evaluate contact center operations.  It is typically utilized for compliance-related call recording operations in banking, financial services, insurance and other markets.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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