New Oaisys Talkument and Tracer Call Recording Software Provides

Oaisys, a provider call recording and contact center management solutions, announced version 6.1 of Talkument and Tracer software solutions, which delivers new deployment enhancements, improved functionality and cost savings.  Compatible with leading IP business communications systems, including those from Avaya, Mitel, Toshiba, and ShoreTel, the Talkument and Tracer solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.

“This latest release of our Talkument and Tracer solutions reflects a combination of feature improvements, integrations and expanded deployment options that enable Oaisys to better address evolving market needs and unique customer requirements,” said Brian Spencer, president of Oaisys.  “We continue to rapidly identify, develop and implement enhancements to our products that enable us to deliver the most practical, easy-to-use and cost-effective call recording and interaction management solutions on the market.”

New features, functionality, and options include:

  • SIP Trunk Recording
  • Speech Analytics
  • On-Demand Licensing
  • Multi-Language Support

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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