Major Telescan Spectrum Update

In August, Telescan distributed their second major update of 2014 to the Spectrum System. Included are enhancements to the handling of inbound SMS and email, enhancements to the secure delivery messaging feature, and a new Spectrum chart for analyzing targeted service levels and operator productivity. Overall there are sixteen enhancements, plus numerous smaller changes, and improvements to benefit Telescan users and their customers.

In other news, Telescan’s popular Level 1 Technical Training moved to the Internet in June. The TUNe/Telescan joint training program began in 2010 with classroom training. This summer’s two day on-line course had more than thirty attendees and a 100 percent pass rate for the Level 1 Certification exam on day three. Congratulations to the trainees.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

This entry was posted in News and tagged by Peter DeHaan. Bookmark the permalink.

About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages. Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.