The Professional Association for Customer Engagement (PACE), has awarded Jeffrey Milberg the designation of Customer Engagement Professional (CEP). “Jeffrey is a leader within the industry,” stated PACE CEO, Phil Grudzinski. “By achieving his CEP designation, it solidifies his willingness to grow as an individual and a professional. He joins an elite group and should be proud of this accomplishment.”
Jeffrey Milberg is a contact center and direct marketing veteran having spent more than twenty-five years in various teleservices functions. He was COO at Salesnet, Dun & Bradstreet’s telemarketing company. He later co-founded Telemarketing Concepts, Inc. In 2005, he co-founded MPI Outsourcing. He is currently a Business Development Executive at Interior Concepts, a manufacturer of contact center furniture and is a Director at F J Associates, LLC an outsourcing and direct marketing consultancy.
The CEP designation program is jointly managed by PACE and the Taylor Institute of Direct Marketing at the University of Akron. The CEP program is the first ever-professional designation for customer engagement, recognizing members who have completed a series of educational events, activities, and the CEPD test.