Intelliverse announced its hosted solution for contact centers, integrating interactive voice response (IVR), automated call distribution (ACD), and IP telephony applications into one solution, eliminating the need for multiple vendors. A cloud-based platform allows contact center agents to operate in any office in any part of the world and reduces capital expenditures as well as IT and maintenance costs.
“Our solution enables companies to achieve greater results with their customer care strategy by reducing operational costs and maximizing profitability. By providing quick, accurate information and routing calls to live agents in the call center when needed, we are able to improve the call center’s productivity,” said Kevin M. Moran, President and CEO of Intelliverse.
Benefits of using Intelliverse’s cloud-based solutions for contact centers include: a global, cloud-based queue, on-demand scalability, usage based pricing, disaster recovery, improved customer service, reporting, and call recording.