Amtelco’s Intelligent Series 4.1 Moves into Beta

Amtelco announced its Intelligent Series 4.1 call center software has been installed for beta testing at a number of sites across the country. IS 4.1 is the next major release of the Intelligent Series (IS) platform and will become the general release of the software on completion of the beta test phase of its development.

IS 4.1 includes the first operational release of Amtelco ’s IS voice services platform, a software-only solution that includes is a flexible Session Initiation Protocol (SIP) based telephony switch with intelligent call routing, switch-based configurable call control, and multi-lingual voice processing resources.

IS 4.1 also includes new features, including a redesigned reporting interface, secure two-way email, IS server-based faxing, and improved agent password management capabilities.

“We look forward to a productive and informative beta test of IS 4.1 and expect to move IS 4.1 from beta testing into the general release in the relatively near future,” said Kevin Beale, Amtelco vice president for software, research and development. “Amtelco appreciates the time and effort its customers provide to help insure the success of the IS 4.1 release.”

In other news, Amtelco and Vocera have established a partnership to integrate the Vocera Badge messaging device with Amtelco’s Intelligent Series suite of call center applications and RED Alert automated notification system. Vocera is a provider of mobile communication solutions for hospital staff and mobile workers across diverse enterprise organizations. “This new integration between Vocera and Amtelco will expedite critical communications with hospital staff, instantly getting a response that could impact a positive outcome for all concerned,” said Tom Curtin, Amtelco president.

Amtelco also announced its miSecureMessages smartphone messaging and paging replacement application is compatible with iOS 7, the latest release of the computer operating system for Apple’s iPhone, iPad, and iPod touch devices. Released by Apple on Sept. 18, iOS 7 includes a redesigned user interface and a number of changes to the operating system’s functionality. “Amtelco made a commitment to the Apple iOS platform with the development of miSecureMessages 3.0 this spring,” said Kevin Beale, Amtelco vice president for software, research and development.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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