InfoCision has received accreditation from the American Teleservices Association (ATA) Self Regulatory Organization (SRO). InfoCision is only the second company to achieve this accreditation for upholding the highest standards of quality and compliance in the teleservices industry. The ATA-SRO was created to encourage and enable self-monitoring of compliance standards and rules defining appropriate teleservices practices.
Many foresee ATA-SRO Accreditation setting a new standard for quality in the teleservices industry where companies will only hire accredited call centers to handle their business. The ATA has indicated that some company members in the cable and consumer entertainment industries are already requiring accreditation of their vendors or making it part of the inquiry process.
“As a recognized leader for teleservices excellence, we are proud to be setting a new trend in the industry,” commented Steve Brubaker, InfoCision senior vice president of corporate affairs. “Since we are just the second company to achieve this distinction, it puts us at a competitive advantage over virtually every other call center provider. Over time I expect accreditation to gain wider recognition.”
The accreditation process was overseen by external auditor, Michele Shuster of MacMurray, Petersen and Shuster, LLP.