Industry Experts Discuss Winning Technologies

A free seminar will take place on Wednesday, June 17, 2009, from 8:30 a.m. to 11:00 a.m. at the ATSI convention. Independent industry experts will discuss technologies that will increase your business’s revenue and provide unlimited growth potential. The seminar takes place in the Cambria East & West Room at the Westin Hotel, preceding the ATSI Conference, in Pittsburgh, PA.

A continental breakfast will be provided. All attendees will receive a free copy of renowned author Clayton M. Christensen’s book, The Innovator’s Dilemma.

Soft Switch Technology: Hardware-dependent solutions can stagnate your call center and prevent you from stepping into the future. Soft switch technology is already in use today and can provide you with:

  • Decreased total cost of ownership
  • Scalability: the opportunity for unlimited, unobstructed growth
  • Open-source switch technology, such as Asterisk, Freeswitch, or Yates.

Hosted Services: Learn how to take advantage of the latest technologies that provide cost reduction and increased revenue for your business.

Messaging Solutions: See how call centers can use messaging solutions to enhance communication efficiency and increase profitability.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website ( contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., ( the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.