inContact Adds Mobile Capabilities

Cloud contact center software provider inContact announced it has expanded its multi-channel platform with device-agnostic mobile solutions. These new capabilities are a direct result of inContact’s recent acquisition of the assets and employees of Silicon Valley-based Sierra360 LLC.

The cloud offering from inContact enables customers to connect with consumers in real-time across multiple channels. With the addition of Sierra360’s technology, inContact will enable contact centers to support connected consumers on virtually any mobile device.

“Our recent survey with Harris Interactive showed that 70% of consumers felt that mobile service applications are key to customer satisfaction, interaction, and loyalty. Expanding our mobile offering with both the product IP and expert personnel gained through this acquisition helps us address this growing segment more quickly and extends our leadership in the cloud customer interaction management space,” said Paul Jarman, CEO of inContact.

Highlights of the new mobile solutions include mobile co-browsing, mobility solutions for customer engagement. The inContact Mobile suite will be available to inContact customers in late Q2.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]