Pacific Northwest BPO Warns About Call Recording Compliance

Sound Telecom, a nationwide business process outsourcer, has published a comprehensive article “Three Things Every Business Owner Should Know about Call Recording Notification Compliance,” which delineates the seriousness of two-party call recording notification regulations. Businesses are at increasing risk of direct legal action for failure to comply with current federal and state requirements. A spate of lawsuits has recently sprung from the State of California. Most of these actions are based on a little-known provision of the California Penal Code involving calls made to or from customers who are using mobile phone devices. Statutory civil penalties can be steep – up to $5,000 per incident for any violation of the statutes.

“Both businesses and the call center industry are in danger,” stated Michael LaBaw, Sound Telecom’s president and founder. “Fines of $5,000 per recording violation can quickly put an operation out of business. That is why we, in the best interest of our customers, have a well-developed notification program that adheres to the strictest interpretation of both federal and state requirements for all 50 States.”

Read the article at www.sound-tele.com/blog.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

This entry was posted in News and tagged by Peter DeHaan. Bookmark the permalink.

About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages. Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

Leave a Reply