Conference Schedule will Feature Inspiring Keynotes, Sessions, In-depth Workshops, and Site Tours
The International Customer Management Institute (ICMI) announced an extensive new program for its 2015 Contact Center Demo & Conference. This year’s event will focus on how leaders can utilize new tools and skills to optimize their contact centers today to thrive in the years ahead. The 2015 Contact Center Demo & Conference will take place October 19-21 at the Rio in Las Vegas.
This year’s event will feature keynotes, 60-minute sessions, half-day site tours and workshops plus much more, all targeted towards leaders seeking to improve their contact center operations. Attendees will hear from industry luminaries such as John Wolsey, Culture Evangelist at Zappos.com, and Myra Golden, Customer Loyalty Expert and Author. In addition, they’ll have the opportunity to tour the exemplary contact centers of Caesars Entertainment, GES, Las Vegas Valley Water District and Zappos.com.
All conference sessions at the event will specifically emphasize the following core subject areas:
- People Management
- Operations Management
- Strategy & Leadership
- Technology Management
Focusing on how contact centers can ultimately satisfy their customers, the 2015 Contact Center Demo & Conference’s educational program highlights the most critical industry trends and will showcase new metrics, responsibilities, tools and resources to optimize success.