GreatCall Announces New Call Center to Support Mobile Health and Safety Services

GreatCall, Inc., provider of wireless health and safety services, celebrated the groundbreaking of its new call center located at 9290 Gateway Drive, Suite 230, in Reno, Nev. GreatCall sees increased demand for its services. The new call center will help meet the service needs of these customers as GreatCall invests more than $1 million in the new 20,000-square-foot facility, which will begin operating in June 2013.

GreatCall, the creator of Jitterbug, 5Star Urgent Response, and a suite of health and medical apps, currently employs more than 500 U.S. based, full-time staff, including emergency response professionals, customer service representatives, 24/7 live operators and sales representatives at its two facilities in California. The new call center will add 75 new hires within the next six months.

“As mobile safety and health solutions become more prevalent each year, it is critical to meet this expanding demand with highly trained emergency responders and customer care representatives,” said David Inns, president and CEO at GreatCall. “Our new facility and expanded team of experts will allow us to continue to provide the superior level of personalized service for which GreatCall is known.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.