Golden Gate BPO Solutions announced that Tom Behm has joined the team as Managing Director, Operations. Tom brings with him over twenty years of experience in the contact center and outsourcing industry, where he has served in various management roles directly within contact center organizations and on behalf of clients outsourcing their services. He has also been an active and supportive participant in several industry associations, including PACE and SOCAP.
“Tom is a true quality control expert within the contact center industry. He can recall key performance indicators in his sleep and is always raising the bar when it comes to process and operational efficiencies, technologies and reporting,” stated Stephen Ferber, managing partner of Golden Gate BPO Solutions. “Tom is someone I have gotten to know over the years as a customer engagement specialist and industry insider. On top of that, he is an absolute pleasure to work with.”
“I’m very excited to be working with Golden Gate BPO,” added Tom Behm. “I’ve known Steve and his team for quite some time and feel blessed to be working with such a solid group of people.”