Golden Gate BPO Solutions added a multi-channel contact center with a capacity of 550 workstations in Belize. The Belize City location will initially handle inbound customer service and sales support calls, primarily in English, that originate in the United States.
Golden Gate BPO’s expansion into Belize comes via an operating partnership with Transparent BPO, a group who entered the region in 2009 and spent the last four years assembling a management team, enhancing operational best practices, and constructing a state-of-the-art contact center facility, setting the standard in Belize.
Golden Gate BPO Managing Partner, Stephen Ferber, said the country of Belize offers many benefits to its clients. “As one of the few countries where English is the official language, Belize is an ideal location for companies’ call center needs,” stated Ferber. “Belize City is the educational hub of the country and offers a refined and well-trained workforce with excellent English speaking skills. Education in Belize is highly encouraged and a majority of students go from what we would consider high school in the United States right into an associate’s degree program, from which call center jobs have become highly sought after positions.”