Global Contact Services (GCS) has earned certification as a Self Regulatory Organization (SRO). The certification process is conducted by the American Teleservices Organization (ATA). It requires that all policies and procedures of a teleservices company must comply with federal and state telemarketing statues and regulations, along with consumer protection rules. To achieve this level of compliance, every department at GCS must document that the requirements are being followed. GCS is one of only five companies to earn the certification thus far.
GCS is a provider of integrated customer care solutions and business process outsourcing (BPO) for many industries, including insurance, banking, financial, telecommunications, and fulfillment. It operates contact centers in the United States and the Philippines.
“The SRO certification establishes to clients and to the Federal Trade Commission that GCS is a self-regulated business following state and federal call center rules,” said Connie Staunton, director of licensing and compliance with GCS. An independent certified auditor reviewed processes and monitored activity at GCS contact centers. “We have succeeded in demonstrating that our operations meet the most stringent measurement requirements available for compliant contact center operations,” said Staunton.
GCS also recently earned certification for PCI-DSS — Payment Card Industry Data Security Standard — for its acquisition and fulfillment services for clients requiring payment processing.