TelStar Hosted Services and private equity firm Williams & Gallagher announced the purchase of the assets of TouchStar’s Hosted division. TelStar Hosted Services is a Communications-as-a-Service organization providing on demand call center solutions. TelStar posted record sales in 2009 and doubled its available capacity earlier this year.
“Our products bring the proven efficiency of call center products to our clients via the web without the capital expenditure and excessive IT costs that have traditionally burdened such initiatives,” said TelStar’s CEO Jim Dunn. “We have the formula for continued success in our feature rich product offering, strong technical support organization, and our solutions oriented sales efforts.”
Chris Rieple (formerly of TouchStar) has joined the TelStar Hosted Services executive team as Vice President of Sales. “We have built our business by exceeding our customer’s expectations” said Rieple. “The additional financial resources and new executive leadership enable us to expedite our growth plans while continuing to provide an uncompromised client experience.”