Five9 to Deliver Business Analytics and Metrics

Five9 Inc., a provider of cloud-based contact center software, and Birst Inc., a provider of business analytics, announced a partnership to deliver business analytics and dashboards to Five9 contact center customers. Under the agreement, Five9 customers will have access to business analytics driven by the Birst multi-tenant, cloud-based business intelligence platform and tailored for Five9 users. The offering will include 100 standard reports and advanced features such as interactive charts with drill-through and drill-across capabilities, enhanced contact center metrics, custom metrics, and customizable interactive dashboards.

Five9 CEO Mike Burkland said, “Our enterprise customers require flexible and affordable enterprise-grade options for deploying analytic platforms. Birst has proven that its centralized analytics platform can provide the level of reporting and analytics that contact centers need to manage daily operations and make strategic business decisions.”

Five9 also plans to use Birst to manage several aspects of its software-as-a-service business operations, including billing, regulatory compliance, and customer usage reporting. Five9 will continue to enhance its product portfolio to offer companies of all sizes access to solutions at a highly attractive total cost of ownership.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Leave a Reply