FedEx Express Canada Achieves CCEOC Certification For Tenth Year

CCEOC Inc. announced that all three FedEx Express Canada Customer Service Centers have achieved the Contact Center Employer of Choice® designation for 2013. This is the tenth consecutive year FedEx Express Canada has achieved this certification.

The Contact Center Employer of Choice (CCEOC) program has enabled FedEx Express Canada contact centers to enhance public perception of the organization, build exceptional work environments, and attract, retain and engage high-performing, culturally aligned employees. By targeting the key recommendations outlined in the CCEOC summary reporting, FedEx Express Canada has increased call center employee satisfaction, increased customer satisfaction, and reduced call center turnover. Because of their success, FedEx Express Canada Customer Service Centers have become the global benchmark for measuring FedEx contact centers worldwide.

“FedEx Express Canada has achieved the Platinum ranking for the fifth year in a row. They are the highest-ranking contact center and have been certified for 10 consecutive years,” said Jeff Doran, president of CCEOC, Inc.

“Each day, FedEx Express Canada employees strive to make our customers’ experiences outstanding. FedEx Express Canada is committed to providing quality customer service and has earned a reputation for being an innovative market leader in all areas of our operation,” said Patsy Bertoia, managing director, FedEx Express Canada Customer Service.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]