The Federal Communications Commission (FCC) approved a Report and Order on February 15, 2012 that adopts significant amendments to its Telephone Consumer Protection Act (TCPA) regulations (Amended Regulations).

Michele Shuster is a partner with Mac Murray, Petersen & Shuster LLP has issued a paper summarizing key elements of this new regulation.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]