The Association of Teleservices International (ATSI) announced that Allgood Communications, Inc, dba Executive Services, has re-qualified for a fourth time and has been awarded the Gold 24/7 Call Center Certification Award.
“This qualification is another milestone in our continuous investment in technology, people, and processes,” said April Kasza, Executive Services’ general manager. She continued, “Tom Sheridan, Executive Services’ president and part of the founding certification process, has committed to provide the highest quality services to our clients. Together, we are able to offer the best call center and information technology available, as well as innovative applications and quality service.”
The certification indicates that Executive Services has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training, and ongoing evaluations through a peer review program focusing on 99.9 percent annual run time.
ATSI is an international trade association established by and for entrepreneurs in the teleservices business. This includes telephone answering services, voicemail services, telemarketing services, and any other business that provides enhanced communication services.