Etech Expands Bilingual Contact Center in Pasadena, TX

Etech, Inc., a global business process outsourcer, announced plans to continue expansion of their dedicated bilingual contact center in the Houston suburb of Pasadena, Texas.

In 2007, recognizing an opportunity to service Hispanic customers, Etech established a bilingual contact center, starting with 20 team members doing outbound sales.  Today the center has grown to over 100 team members doing outbound and inbound sales, customer service, and web chat for clients in a variety of industries.  It is expected that by the end of 2010 the center will grow to over 250 team members.

“The city of Pasadena has been wonderful to work with and they continue to demonstrate they can provide the labor market to meet the demands of our customers,” stated Matt Rocco, Chief Operating Officer.  “The fastest growing demographic group in the US is Hispanic.  Presently, they spend about $700 billion dollars annually and are expected to surge to over $1 trillion per year by the end of the decade.  The team members we continue to recruit in Pasadena are highly talented, fluent in both English and Spanish and have great attitudes.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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