Etech Global Services, a business process outsourcer, announced they are the winners of the PACE 2014 Technovation Award. The Technovation Award recognizes innovation in products and services within the call center industry. Etech Global Services received this award for their Integrated Customer Engagement (ICE) platform. The platform is targeted for the click-to-chat, email fulfillment, and inbound voice markets utilizing click-to-talk functionality.
Architected for open communications, ICE can integrate with virtually any system using their industry leading SANDRA component. ICE has been created to be efficient and simplistic by design, but complex in capabilities. This means that little user training is required so more attention may be focused on the customer experience.
Of the many unique capabilities released this Spring, ICE’s ability to securely capture confidential information garnered the most attention. Next was ICE’s ability to directly interface with backend systems. “As a leading business process outsourcer, Etech Global Services is thrilled to be the recipient of the Technovation Award,” said , vice president of enterprise technology solutions at Etech Global Services.