Dialogic Inc. announced that Engage Pty Ltd has added the Dialogic® BorderNet™ 2020 Session Border Controller (SBC) to its portfolio of cloud and IP-based contact center technologies. With the addition of the BorderNet 2020 SBC, Engage can offer customers a broader range of solutions that allow enterprises to connect with their customers anywhere, at any time, through mobile devices, video, the Internet, social media, and traditional voice interconnection.
“Our customers are in different stages of offering mixed-network TDM and IP-based connectivity, so having a device like the BorderNet 2020 that supports both gateway and SBC functionality meant we would not have to second-guess our connectivity requirements,” said Kerry Larmer, chief technology officer at Engage. “The BorderNet 2020 provided the flexibility we needed and didn’t limit us in our ability to rapidly deliver state-of-the-art services over any interconnect type.”