DMG Consulting LLC, a provider of contact center and real-time analytics market research and consulting services, released its 2010 Outbound Dialing Market Research Report. The 50-page report explores outbound market trends, projections, best practices, the competitive landscape, and profiles the leading vendors. The report reveals that the outbound industry is entering a new era ripe with opportunity. DMG Consulting projects the traditional dialing market will grow by six, seven, and eight percent, respectively, between 2010 and 2012, while the outbound IVR notification market will grow by twenty, eighteen, and sixteen percent, over the same three-year period.
“Despite regulations limiting outbound calling to unwelcoming prospects, dialing is not going away so long as consumers continue to invite companies to reach out to them with useful information,” said Donna Fluss, president of DMG Consulting. “The new era of dialing brings with it opportunities for enterprises to build dialing strategies that help them achieve a competitive advantage through proactive customer care, notification and early-stage collections.”