David Yoho at ATA Midwest Chapter Meeting

ATA members were treated to internationally renowned speaker David Yoho at the recent ATA Midwest Chapter’s motivation and training seminar.  Possessing decades of call center and sales experience, Yoho has earned a reputation as a leading negotiating expert, by educating others to outthink, outmaneuver, outsell and out-negotiate their competition.

Yoho led attendees through a day of dynamic, hands-on learning exercises illustrating the art of the process of persuasion.  Guided by the hallmarks of how to establish trust, credibility, and maintain respect, Yoho brought to life his proven negotiation and training theories with real-life examples, engaging stories, and audience involvement.

The seminar included a networking reception and a ATA Call Centers Care event which netted the collection of 90 coats and jackets, which were donated to the Siena/Francis House (Nebraska’s largest shelter serving the Omaha area).  Sponsors of the event were Avcomm Solutions, Honkamp Krueger & Co, Marketlink, and NobelBiz.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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