Customer-Centric Focus with STA’s Latest Webinar Series

Southern Telemessaging Association (STA) is hosting a webinar series entitled “Eight Steps to Building a Customer Service Juggernaut,” presented by Jamey Hopper. The webinar series focuses on building and implementing a best-practice module for customer service. The series will air as follows:

  • Introductory: The Most Important Lesson of Customer Service, 2/28
  • Establish the Goal: Commit to Customer Service Excellence, 3/27
  • Identify the Values, 4/17
  • Build the Culture, 5/22
  • Craft the Plan, 6/26
  • Design the Systems, 7/24
  • Train for Superiority, 8/21
  • Coaching for Success, 9/18
  • Evaluate and Start Over, 10/23

All webinars will start at 2:00 p.m. CST and will last one hour. STA members may purchase individual webinars for $20 or $149 for the series. For non-members, individual webinars are $69 each or $549 of the series. Non-members are encouraged to join STA and take advantage of the discounted rates. The introductory webinar “The Most Important Lesson of Customer Service” will be presented free of charge. Registration by February 20 will guarantee a discounted rate for the November STA conference; a single $50 credit will be awarded for registration of the series.

Contact Dan L’Heureux at dan@callconsult.net or 800-475-0857 for more information.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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