With over 320 LinkedIn groups with the words “contact center” or “incentives” in their names, it’s not surprising that finding the best group to ask questions, find answers, and share best practices about agent productivity can be an overwhelming and time-consuming challenge.
Questions about agent motivation, incentives, turnover (especially early-stage), attendance, adherence, call quality, upselling, increasing collections, and improving KPIs are scattered among numerous LinkedIn groups. In many cases the same question is posted on many different groups thus preventing other interested parties from seeing or contributing the best answer because they’re following the wrong group.
To provide a central location to post and monitor questions, share best practices, and exchange ideas there is now a dedicated LinkedIn group to address the specific needs of contact centers with questions about agent incentives, motivation, and improving KPIs. The group is called “Contact Center Incentives” and was launched in early September. The group is already in the top half of Contact Center groups and in the top third of Incentive group listings by number of members.
The group was founded by Robert Cowen, who may be contacted at 248-324-1161 email rcowen@snowfly.com.