Total Card, Inc. announced the addition of Connie Donohue as the vice president of business development for its newly formed division, Total Support Solutions. Connie will be responsible for developing business partnerships and designing customer support programs for new outsource clients.
Connie is a business development executive with over 20 years of experience, specializing in new business acquisition and customized live agent support programs for multi-channel merchants. For the past 13 years, Connie held the position of business development executive with Midco Connections in Sioux Falls, South Dakota. She assisted numerous companies throughout the United States with the growth of their business through the support of Midco’s after-hour, overflow, and disaster recovery customer contact support.
Prior to her tenure with Midco Connections, Connie also served as the Marketing Director for Midcontinent Communications, a cable television, internet and local/long distance service provider.
Greg Ticknor, president of Total Card, Inc., stated “With Connie’s experience and knowledge in the outsource customer contact business, we are pleased to have the opportunity to expand our business base and look forward to the new opportunities that will be made available through the establishment of this new division.”