BetterWRX, a NobelBiz company, along with the Dominican Republic Export & Investment Center (CEI-DR) joined efforts on July 23 and 24 to host a compliance seminar for Dominican call centers. This seminar was the brainchild of two of the most renowned telecommunications attorneys in the United States: Mitchell Roth and Joe Sanscrainte.
The objective of the seminar series was to educate Dominican and offshore call centers on the best practices for maintaining compliance with the multitude of laws that govern telemarketing, online marketing, consumer privacy, and debt collections. The focus of the seminar was to provide the attendees with the latest updates on the TCPA (Telephone Consumer Protection Act) and its effect on cell phone calling.
Over 150 people attended, including Dr. Jean Alain Rodriguez, Secretary of State and Executive Director of CEI-RD. “Over 76% of the industry operations are done in the US,” Rodriguez stated, “Hence it is extremely important for the Dominican workforce to know the law and stay compliant.” The call center industry is important for the Dominican Republic economy, as it generates over 35,000 jobs. Seminars like this strengthen the business that promotes employment and international investment.