TARP Worldwide research shows that across most markets, two-thirds of customers make their decisions based on convenience and service, as well as the price. Call Centre Week in America has addressed the importance of customer satisfaction for the past sixteen years, and now it has become a worldwide series for call center professionals everywhere.
IQPC announced its conference has crossed the ocean and is about to have its second annual appearance in South Africa as the Call Centre Excellent Summit, this November 18-20 at the Empire Executive Hotel in Johannesburg, South Africa. Craig Steward, managing director for IQPC South Africa, is “excited to get the chance again to bring the insight and professionalism of the conference to the region for a second year.”
Call Centre Excellence 2014 will offer an opportunity for call center professionals to address challenges faced in the call center industry, such as operational cost containment, employee attraction and retention, and improving customer experience. The event will bring together call center experts from various industries to cover real-life case studies on these and more topics.