Call Center Performance and Productivity Training

In a changing business environment, where customers are better informed than ever, call centers take on an increasing strategic role and must strive to enhance customer experience while increasing sales and reducing operating costs. Call centers can be turned into profit centers by aligning metrics focused on service, quality, efficiency, profitability, and employee development.

The Call Center Performance and Productivity, September 12-14 in Dallas, Texas address the latest call center metrics. It will show how a well-integrated operation can use workforce management, coaching, e-learning, performance management, speech analytics, and surveys. In addition, attendees can learn how internal customers are relying on the business intelligence coming out of contact centers and strategies for customizing reporting strategies to meet the needs of stakeholders.

For more information call 800-882-8684 or email courtney.green@iqpc.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

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