Calabrio Enhances Workforce Optimization Suite

Calabrio, Inc., a provider of contact center workforce optimization and analytics software, announced it has enhanced its Calabrio ONE® workforce optimization suite to advance ease-of-use, broaden integrations, and provide more capabilities to simplify customer interaction analysis for multi-channel contact centers.

The enhancements includes text analytics, streamlined multi-channel capabilities, more standard third-party system integrations, advanced mobility features, and a redesign of workforce management forecasting and scheduling – all focused on enabling contact centers to accomplish more with less effort.

“With more channels, more devices, and more systems to connect to, the tasks of planning and analyzing today’s contact center interactions continues to become more complex,” said Paul Stockford, president and chief analyst, Saddletree Research. “Calabrio has established itself as an industry leader in terms of making contact center optimization simple and attainable. With this new release, they remain consistent in their ability to deliver what they promise and have once again raised the bar regarding ease-of-use in a workforce optimization solution.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

This entry was posted in News and tagged by Peter DeHaan. Bookmark the permalink.

About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.