Avaya Unveils Integration Plan of Former Nortel Enterprise Solutions Portfolio

Avaya unveiled its vision for the future of communications and a roadmap that integrates products and services from the recently acquired Nortel Enterprise Solutions (NES).  “The integrated roadmap we’re outlining today supports Avaya’s commitment to providing customers with the advanced communications capabilities they need to manage and grow their organizations,” said Alan Baratz, senior vice president and president, Global Communications Solutions, Avaya.  The roadmap highlights include:

Unified Communications: The centerpiece is Avaya Aura, a SIP-based communication platform.  The roadmap expands the Avaya Aura with the addition of the Nortel Agile Communications Environment (ACE).

Contact Center: Avaya Aura is at the center of Avaya’s contact center portfolio.  The integrated roadmap extends the combined Avaya and Nortel Enterprise Solutions portfolio with capabilities for agent desktop, work assignment, experience management, and analytics.

Small and Medium Enterprise (SME) Communications: Avaya IP Office, BCM, Norstar, PARTNER and Integral 5 all remain for sale with a plan to converge the platforms to the company’s flagship hybrid IP offering, IP Office.

Data Products: As previously announced, Avaya will adopt the current roadmap of NES data products in its entirety.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]