ATSI Awards Telelink Call Centre with Re-Certification

Association of Teleservices International (ATSI) announced that Telelink Call Centre has qualified to renew their Gold 24/7 Call Center Certification Award which was originally earned in 2006.  Telelink is the first Canadian call centre to be so awarded.   The certification indicates that Telelink has met or exceeded high standards in the areas of: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time.  Since 1966, Telelink has been providing customer service and excells in multi-media service delivery, emerging technologies, and standardized quality management practices.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]