ATSI Awards Gold Call Center Certification

The Association of Teleservices International (ATSI) announced that Towne Answering Service has received the Gold 24/7 Call Center Certification Award for the second time.  Towne was the first to be certified for the AccuCall platform in 2005 and is now certified for the PInnacle platform.

The certification indicates that Towne has met or exceeded high standards in the following areas: business practices, life safety, operations (including normal and emergency procedures), personnel hiring, training, and ongoing evaluations through a peer review program focusing on 99.9 percent annual run time.


[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]