The American Teleservices Association (ATA) advanced its regulatory and legislative advocacy efforts during its recent conference, April 25-28 in Washington, DC. Expanded conference content including numerous interactive networking opportunities was enjoyed by an audience of contact center professionals. Overall attendance is up 23% compared to the ATA’s 2009 legislative conference. Beyond regulatory and compliance issues, educational sessions addressed trends affecting contact center operations.
“This year’s Summit has demonstrated why the Association must continue its strong commitment to education, not only in regards to compliance issues, but all the areas that managers and executives deal with in the contact center industry,” said Tim Searcy, ATA CEO. “We were fortunate to hear directly from an FTC commissioner and numerous legislators who attended our event. These relationships have resulted in increased awareness and integrity in the contact center industry.”
Summit attendees heard a detailed summary of regulatory actions from the FTC’s Director of the Bureau of Consumer Protection David Vladeck and his staff. Round-table discussions addressed wireless consent, company valuation, social media integration, workforce management, vendor relations, PCI compliance, customer self-service, and key performance indicators.