The ATA’s (American Teleservices Association) 2009 Convention & Expo will “Answer the Call” this year in New Orleans, October 4-7.
Contact center professionals from across the United States and around the world will convene to understand best-practice strategies for economic recovery, learn how to respond to the changing face of customer communication and find out the most pressing legal issues regarding call centers operations and management. The New Orleans venue was intentionally selected to answer the philanthropic call of a city that still needs economic support and development.
“The 2009 theme ‘Answering the Call’ is really about understanding how to maximize the value of every contact with each and every customer or prospect,” said Tim Searcy, ATA CEO. “We want to also discuss how we use the power of our employment base to make a difference on legislation in Washington DC and in our own communities.”
In addition, the breakout sessions will offer specific implementation strategies and numerous exhibitors will display emerging technologies. Company representatives will be encouraged to network during the ATA Expo, attend several networking on-site and off-site events, and join the fun during the ATA-Political Action Committee event and the Annual ATA Awards Gala and Casino Night festivities. As in the past, the Call Centers CARE initiative will put the hearts and hands of our members to use at the end of our event during a local Habitat for Humanity service project.