Etech Global Services, a global business process outsourcer, has received the ATA-SRO Seal of Accreditation. The ATA-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the ATA-SRO is to assure a positive teleservices experience for consumers and provide an objective system that reinforces companies’ commitment to government compliance.
Companies seeking the highest caliber of customer care, best practices and compliant behavior can apply to receive the ATA-SRO Seal of Accreditation. Knowing that Etech’s contact center is providing the highest level of care and compliance protects both Etech and its clients from potential fines, penalties, attorney fees and resource costs resulting from non-compliant behavior.
“We are highly committed to quality customer care and compliancy,” said Matt Rocco, President of Etech Global Services. “The ATA-SRO Accreditation process took over a year and will be a large commitment to maintain. However, this is just one of a number of steps we are taking to ensure that Etech Global Services provides best practice support to our clients.”
Etech Global Services (www.etechgs.com) is one of only fifteen contact centers in the world to achieve this impressive accreditation.