During 2008, the American Teleservices Association (ATA) deployed its self-regulatory organization’s auditor certification program, whereby individuals can attain expert status as contact center auditors to ensure the highest levels of compliance with state and federal regulations. The ATA promotes standards and protocols that not only meet but in some cases exceed the regulatory requirements mandated by state and federal governance.
“This is the year that our association brought the SRO [Self-Regulatory Organization] into formal practice. We believe its programs will serve as the model for the industry,” said Tim Searcy, ATA CEO.
The ATA-SRO also held two compliance auditor certification courses, at the University of Akron Taylor Institute for Direct Marketing. Instruction was led by ATA corporate counsel Mitch Roth, an attorney and partner with Williams Mullen. Upon successful completion of both training and testing, attendees received ATA-SRO Certified Auditor status and are now available to conduct compliance reviews for companies seeking formal industry accreditation.
In addition, the ATA-SRO accredited its first audited contact center company, The Charlton Group, a teleservices firm based in Madison, WI.