The American Teleservices Association (ATA), a non-profit organization dedicated to serving the customer contact industry, has named Christine Haerich as VP of Membership Services. Chris brings nearly 20 years of executive level experience in the contact industry with leadership roles in companies including Protocol, Aegis, and DialAmerica.
Throughout her career, Chris has been a strong proponent for the ATA and its membership and has a history of volunteerism for the association. She currently serves as the ATA’s Midwest Chapter president and has been the chair of the chapter president’s committee for three years. “I am thrilled at the prospect of continuing to help grow our community of contact industry professionals,” said Chris, “My new role will allow me to spend more time helping ATA Members achieve their membership goals.”
In her previous role at Protocol, Chris was the VP of compliance, training and quality assurance. “Chris’s expertise in critical areas such as contact center compliance and quality, along with years of leadership at the Chapter level makes her perfectly suited for this role,” said ATA’s CEO, Phil Grudzinski. “We are truly excited to have her join the national team.”
In addition to other industry awards, Chris has received three ATA specific awards over the last three years; the ATA Chapter Award for New Member Recruitment (Q3 2009, Q3 2010), the ATA Spirit of Philanthropy Award Winner (2010) and ATA’s highest honor, the Fulcrum Award (2010). Chris will join the ATA team on January 9, 2012.