ATA Midwest Announces Chapter Meeting

The Midwest Chapter of the American Teleservices Association (ATA) announced the topic of its upcoming meeting in Omaha, Nebraska.  The title of the day-long event scheduled for November 12th is “Improving Your Call Center Operation: Essential Building Blocks for Today and the Future”.    The event is targeted to attract call center managers, supervisors, trainers, quality assurance personnel and executive leadership throughout the Midwest region.  The event is open to both members and non-members.

Featured speakers include Judy McKee of McKee Consulting, Rob Marshall of 360CRM, Laurie Alm of Motivated Incentives, Sally Hurley of VIPDesk, and John Vandewalle of INTouch Consulting.  Speakers will present real-world solutions for constructing a winning RFP, writing effective scripts to get more sales, creating top sales contests and great compensation plans for your call center, recruiting, managing and training remote customer service agents and leveraging QA metrics that will increase customer loyalty.

“Our last two events have attracted 75 to 100 people.  We expect to attract a similar number of attendees to this event,” stated Angela Morris, Midwest Chapter Marketing Chair and President of Quality Contact Solutions.

For more information, call Lisa Nye Ford at 317-816-9336.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.