The American Teleservices Association (ATA) announced preliminary details for the 2011 Convention & Expo, March 13-16 in Phoenix, Arizona at the JW Marriott Desert Ridge. Contact center professionals will hear a keynote presentation from Gary Laben, CEO at KBM Group. Plus another special guest speaker announced soon.
“This year our goal is to provide tools to guide companies and contact centers from good to great and from great to excellent,” said ATA CEO Tim Searcy. “Many companies have been forced to make small fixes to really big problems. The approach has to be significant and that means going above and beyond what customers expect and what they have experienced in the past, even if those experiences were good.”
In addition to the speed networking sessions, hot topic roundtables, and Opportunity Exchange, the 2011 ATA Convention & Expo will provide presentations on a diverse set of topics including: texting and wireless compliance, effective benchmarking practices, how to monetize the social media experience, the benefits of the work-at-home model, multi-channel customer access strategies, and PCI compliance.
Speakers and panelists at the event will use case studies, research, analytics, and technology solutions as the basis of their content. Presenters will focus on the successes and challenges of their organizations and clients.
For more information call 317-816-9336 or visit the website, www.ata2011convention.org.