ASTAA Contracts with Jan Lee from Communications Seminar

The Atlantic States Telephone Answering Association has secured the services of Jan Lee of PaceLine Communications for its fall conference October 14-16, 2009 at the Loews Philadelphia.  The Conference will center on services and leadership through more effective communication.

The primary focus is on learning the process of communication, recognizing leadership strengths and weaknesses, and implementing specific motivation strategies.  The goal of the workshop is to teach individuals to be effective leaders by learning to relate to people on a one-on-one basis employing individualistic strategies for motivation and learning how to relate to people individually, thereby reducing miscommunication (unproductive behavior) and increasing client and CSR satisfaction.

For more information, contact Dan L’Heureux Dan@CallConsult.net.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]