Aspect Software to Acquire Voxeo

Aspect Software, a provider of integrated customer interaction management, workforce optimization, and back-office solutions, announced it has entered into a definitive agreement to acquire Voxeo Corporation, a provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a platform provider for communications enabled business processes. Once complete, the acquisition is expected to enhance Aspect’s ability to support cloud, hybrid, and premise-based deployments while adding IVR and multi-channel self-service capability to the company’s portfolio.

“Today’s consumers are demanding more from the brands they interact with, taking more control over when, where, and how they conduct that engagement. And enterprises are responding by seeking out vendors who can help them address these changes in the market,” said Chris Koziol, president and general manager of the Interaction Management division at Aspect. “We share Voxeo’s vision for the future of customer contact and are thrilled to expand and integrate our offerings to provide the kind of flexible solutions that deliver seamless service across proactive outbound, inbound, mobile, and SMS channels.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.