AnswerNet is among the first call centers to include video chat moderation in their list of products and services. AnswerNet is hiring 50 agents in Santa Rosa, California for its first video chat moderation services. AnswerNet has long been interested in leading-edge technologies, seeking new ways to expand the scope of the services offered.
Video chat agents will act as moderators in video rooms where groups of users can talk to one another. The goal of the moderator is to ensure that there is no cyber-bullying or other inappropriate behavior on the part of the video chat participants.
Gary Pudles, CEO and president of AnswerNet, says, “This program takes AnswerNet to a whole new level and puts us in the middle of the social media revolution. Not only is this an exciting new extension of our services, but to my knowledge, this is the first of its kind in the industry; our video chat moderators can provide a sense of security and an extra level of protection to anyone who wants to participate in social media but feels some hesitation about talking with new people online.”