AnswerNet acquired Synergy Solutions in an asset transaction. Synergy Solutions specializes in high-touch consultative customer service and sales support programs for many of the nation’s leading brands.
Headquartered in Phoenix, Arizona, Synergy Solutions was established in 1999 and focuses on innovative customer interaction solutions. This allows Synergy Solutions to provide superior results for its clients in fast-growth retail and e-commerce, as well as traditional verticals such as healthcare, insurance, and financial services.
Gary Pudles, president and CEO of AnswerNet stated, “Synergy Solutions furthers AnswerNet’s continued growth in high-touch customer engagement space for well-known companies and brands. AnswerNet’s customer care business has been growing exponentially over the last three years, and adding the incredible Synergy team further deepens our strength in providing solutions that help our clients continually stand out in providing support to their customers.”
Synergy’s president and co-founder Lori Fentem is staying with AnswerNet and will work closely with Pudles on building and executing AnswerNet’s growth strategy. Fentem is a well-regarded leader in the contact center industry. “We are thrilled by the opportunity to become part of the AnswerNet family,” says Fentem. “This acquisition allows Synergy the ability to continue to offer high-touch customer experience solutions. I believe that integrating with AnswerNet will present the ideal environment for Synergy employees and clients.”