Answer Quick Receives Call Center Re-Certification

ASCO, dba Answer Quick, has received the Association of Teleservices International (ATSI) Gold 24/7 Call Center Certification Award for the tenth year in a row.  Additionally, they re-qualified as the first certified Startel soft switch installation.

The certification, which requires a physical inspection every three years, indicates that Answer Quick has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time.

Beth Cooper is president of Answer Quick a division of ASCO, Inc.  Dan L’Heureux, SNUG executive director notes that Beth “is a pioneer and founding member of the committee and advocate of the entire certification program.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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