When Jim Kilgore’s Smyrna-based call center, Answer First Communication, started operations in 1960, there were no personal computers, email, faxes, cell phones, voice mail, texting devices, PDAs, or pagers. “Just good old-fashioned telephones and operators answering live 24 hours-a-day, 7-days-a-week,” said Kilgore. “Some things that work for businesses just don’t need to change.”
The Smyrna Business Association recognized the company at their monthly meeting January 9 and the City of Smyrna issued a Proclamation from Mayor Max Bacon’s office stating their appreciation for the longevity demonstrated by Answer First Communication. “I extend congratulations to Answer First Communication on their 50th anniversary, with best wishes for many more years to come,” said Mayor Bacon.
Kilgore says that many of his employees have been with him on the job for over 10 years and are well-versed in exceptional service. About his staff, he says, “We take care of them so they can take care of our clients.” Answer First also provides tool free numbers, order taking, crisis and emergency lines, and help desk services.