Quality Contact Solutions announced that Angela Morris, president of Quality Contact Solutions (QCS), has been awarded the designation of Customer Engagement Professional from the American Teleservices Association (ATA). The Customer Engagement Professional designation is the culmination of Ms. Morris’ involvement in the ATA at both the national and chapter levels. Ms. Morris frequently speaks at industry events on call center performance improvement, productivity, and compliance. She is also certified as an ATA Self Regulatory Organization auditor. Ms. Morris has been an ATA member since 1992 and was a founding member of the ATA Midwest Chapter board where she currently serves as marketing chair.
As a recognized industry leader with more than 20 years of experience, Angela views the Customer Engagement Professional designation as a valuable program that will encourage education, participation, and leadership within the call center and teleservices industries. She noted, “I am fortunate to work throughout the call center industry with some exceptionally talented and dedicated people. Often-times those people are not formally recognized. The Customer Engagement Professional designation gives professionals at all levels within an organization an opportunity to work towards and attain formal recognition.”
Learn more at www.qualitycontactsolutions.com.